Terms of Service

Effective date: May 1, 2026

Last updated: May 1, 2026

These Terms of Service (the "Terms") form a binding agreement between you ("you" or "User") and Karlandco, a company licensed in the United Arab Emirates ("SparLab," "we," "us," or "our"), governing your access to and use of SparLab.ai and any related applications, content, and services (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" means both you individually and that organisation.

1. The Service

SparLab is an AI-powered training platform for negotiation, sales, and persuasion practice. It provides simulated negotiation scenarios, voice and text-based practice modes, automated scoring, feedback, and structured training paths.

The Service is for educational and training purposes only. Outputs generated by the Service — including scenario scripts, scoring, feedback, suggested responses, and AI-generated coaching — are not legal, financial, business, or professional advice and should not be relied on as such. Real-world negotiations involve risks and considerations the Service cannot fully model. Use your own judgement and seek qualified advisors as appropriate.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract under the laws applicable to you. By using the Service, you represent that you meet these requirements.

3. Accounts

You must create an account to use most features. You agree to:

  • Provide accurate, current information
  • Keep your password confidential and secure
  • Promptly notify us at support@sparlab.ai of any unauthorised access
  • Be responsible for all activity under your account

We may suspend or terminate accounts that violate these Terms, or where we reasonably suspect fraud or misuse.

4. Subscriptions, billing, and refunds

4.1 Plans

The Service is offered in tiers, including a free tier and paid subscriptions ("Pro," "Premium," and any other plans we may introduce). Current pricing and features are listed at sparlab.ai/pricing.

4.2 Billing

Paid subscriptions are billed through our payment processor, Stripe, on a recurring monthly or annual basis depending on the plan you select. By subscribing, you authorise us (through Stripe) to charge your payment method:

  • The applicable subscription fee at the start of each billing period
  • Any applicable taxes (including UAE VAT, US sales taxes where applicable, and similar)

4.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate, unless you cancel before the renewal date. We will email you a reminder before any annual renewal in line with applicable law.

4.4 Cancellation

You can cancel anytime from your account settings or through the Stripe customer portal. Cancellation stops future renewals; your subscription remains active through the end of the current paid period.

4.5 Refunds

Subscription fees are non-refundable, except:

  • Where required by applicable law (including UAE consumer protection law and applicable US state laws)
  • For unused time on annual plans, where we may at our discretion provide a pro-rata refund
  • Where the Service is materially unavailable due to our fault for an extended period

To request a refund, email support@sparlab.ai.

4.6 Price changes

We may change subscription pricing. Changes take effect at the next renewal, and we will notify you in advance by email. If you do not accept the new price, you may cancel before it takes effect.

4.7 Free trials and promotions

Free trials and promotional pricing are subject to additional terms communicated at the time of offer. Unless otherwise stated, you must cancel before the end of the trial to avoid being charged the regular subscription rate.

5. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law (including UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes, and applicable US laws)
  • Upload or input content that is illegal, defamatory, obscene, infringing, harassing, threatening, or that violates the privacy or rights of others
  • Input genuinely confidential commercial information, real client names, real pricing, trade secrets, or personal data of third parties without lawful basis (see also our Privacy Policy)
  • Reverse engineer, decompile, or attempt to extract the source code, models, prompts, or training data behind the Service, except to the extent expressly permitted by applicable law
  • Use the Service to develop a competing product or to train another machine learning model
  • Scrape, crawl, or use automated means to access the Service except via our official APIs (where offered)
  • Bypass or attempt to bypass rate limits, usage caps, or access controls
  • Share your account credentials or resell access to the Service without our written permission
  • Use the Service to harass, deceive, or impersonate any person or entity
  • Interfere with the security or integrity of the Service or any associated infrastructure

We may suspend or terminate access for violations, with or without notice depending on severity.

6. User content and licence

6.1 Your content

"User Content" means anything you submit to or generate through the Service, including text inputs, voice recordings, transcripts, deal notes, and uploaded files. You retain ownership of your User Content.

6.2 Licence to us

To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, display, and create technical derivative works of your User Content solely to provide and improve the Service for you. This licence ends when you delete your User Content or close your account, except for residual backup copies retained for limited periods and content we are required to retain by law.

6.3 We do not train on your content

We do not use your User Content to train our own AI models or to train the models of third parties. Our AI sub-processors (currently including Anthropic and OpenAI) operate under commercial terms that prohibit training on customer content.

6.4 Your representations

You represent and warrant that you have all rights necessary to submit your User Content and that doing so does not violate any third-party rights or applicable law.

7. AI-generated outputs

The Service generates content using third-party AI models. AI outputs:

  • May be inaccurate, incomplete, biased, or fabricated ("hallucinations")
  • May be similar or identical to outputs generated for other users from similar inputs
  • Should be reviewed and used with judgement
  • Are provided for educational and training purposes; they are not professional advice

To the extent we have rights in AI outputs generated for you, we assign those rights to you, subject to your compliance with these Terms. You are responsible for any use you make of AI outputs in real-world negotiations or other contexts.

8. Intellectual property

The Service — including software, designs, scenarios, scoring frameworks, prompts, content libraries, trademarks, and the SparLab brand — is owned by Karlandco or its licensors and is protected by copyright, trademark, and other laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You may provide feedback or suggestions about the Service; if you do, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without obligation to you.

9. Third-party services

The Service integrates with third-party services (including Stripe, Vercel, Supabase, AI providers, and identity providers). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and do not endorse them.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise, except to the extent such warranties cannot lawfully be excluded under applicable law.

To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • AI outputs will be accurate, complete, current, or suitable for any purpose
  • Use of the Service will improve your negotiation outcomes or produce any specific result

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted.

11. Limitation of liability

To the maximum extent permitted by law:

  • We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, opportunities, goodwill, or data, however caused, even if advised of the possibility.
  • Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD 100.

These limitations do not apply to liability that cannot be excluded by law (including, where applicable, liability for fraud, gross negligence, death, or personal injury caused by negligence, or statutory consumer rights under UAE or US law).

12. Indemnification

You agree to indemnify and hold harmless Karlandco and its officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service in violation of these Terms or applicable law
  • Your User Content
  • Your violation of any third-party rights

This indemnity does not apply to the extent the claim arises from our gross negligence or wilful misconduct.

13. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, if:

  • You materially breach these Terms
  • We are required to do so by law or by a payment processor
  • We reasonably believe your use poses a security or legal risk

You may stop using and close your account at any time. Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnity, dispute resolution) will survive.

14. Governing law and dispute resolution

14.1 General

These Terms are governed by the laws of the United Arab Emirates (and, as applicable, the laws of the Emirate of Dubai), without regard to conflict-of-laws principles, except where mandatory local consumer protection law in your jurisdiction provides otherwise.

14.2 UAE users

If you are resident in the UAE, the competent courts of Dubai have exclusive jurisdiction over disputes, subject to mandatory provisions of UAE consumer protection law.

14.3 US users

If you are resident in the United States, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Wilmington, Delaware or, at your election, in the federal judicial district where you reside. You and we waive any right to a jury trial and to participate in a class action. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction.

You may opt out of the arbitration provision in this Section 14.3 by emailing support@sparlab.ai within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out."

14.4 Other users

If you are resident outside the UAE and US, the courts of Dubai will have non-exclusive jurisdiction, without prejudice to your rights under mandatory local law.

14.5 Time limit

To the extent permitted by law, any claim must be brought within one (1) year of the events giving rise to it, or it is permanently barred.

15. Changes to the Service and these Terms

We may modify or discontinue features of the Service at any time. We may also update these Terms; material changes will be notified to you by email or through the Service at least 14 days before they take effect (or as otherwise required by law). If you continue using the Service after changes take effect, you accept the updated Terms. If you don't accept them, stop using the Service and cancel any paid subscription.

16. Miscellaneous

Entire agreement. These Terms and the documents they reference (including the Privacy Policy) form the entire agreement between you and us regarding the Service.

Severability. If any provision is held unenforceable, the rest of the Terms remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of that provision.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a corporate transaction.

Force majeure. Neither party is liable for failures caused by events beyond its reasonable control.

Notices. We may give notice by email to your registered address or by posting in the Service. Notices to us must go to support@sparlab.ai.

Language. These Terms are drafted in English. Any translation is provided for convenience; the English version controls.

17. Contact

Karlandco
Meydan Free Zone, Meydan Grandstand Building, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, Dubai, United Arab Emirates
Legal: support@sparlab.ai
Billing: support@sparlab.ai
Support: support@sparlab.ai